STEER CLEAR FROM WARRANTY DIRECT OR THEIR PARENT INTERSTATE NATIONAL DEALER SERVICES. They are horrible and do not pay what is required to actually have your car repaired. I took my Volvo XC70 to a very reputable import auto repair shop. They quickly identified the problem and sent the estimate to Warranty Direct (INDS). At first they had the contract completed wrong, saying I had a v70 not a XC70 and that my contract didn't cover AWD. Interesting since the part was not a drivetrain part. Anyway, they finally straightened out the contract agreed that the parts were covered and then said that the repair shop would need to use a NAPA remanufactured mass air flow meter. Anyone that has worked on newer Volvos will tell you that the last part that you want remanufactured is the mass air flow meter. The repair shop also said they did NOT recommend using a remanufactured part, that a new Volvo or OEM equivalent must be used for a mass air flow meter. However, they said they would do the repair but could not warranty the part or pay for another replacement if it failed. Well guess what...after they installed it, it threw 6 new codes! Misfires on every cylinder and low air flow trouble code. It is not even driveable now. So both the repair shop and me contacted Warranty Direct/ INDS and the reply from INDS was that they aren't interested if the car is repaired, they are just going to pay what they have decided to pay for the remanufactured part EVEN THOUGH THE CONTRACT SAID, "REPLACEMENT PARTS MAY BE NEW!" I quoted the terms of the warranty contract that stated "We will pay You for the the reasonable costs to REPAIR OR REPLACE any of the parts included in Your Coverage which cause a failure" and I noted to them that the car HAS NOT BEEN REPAIRED. Again, the supervisor said we are only paying for the remanufactured part and if the car isn't repaired, its not their fault and that I should work it out with the repair shop. If there was any additional cost to getting the car REPAIRED, IT WOULD BE MY RESPONSIBILITY ???? They also REFUSED TO CALL AND DISCUSS THE PROBLEM WITH THE PART WITH THE REPAIR SHOP.
This is the FIRST repair on this car since I purchased the warranty almost 2 years ago!! I can't believe the amount of money this company has made on me and won't even ensure that my car is running!!
BTW, their other warranty brands are STAR RV, STAR AUTO, STAR SPORT, STAR MARINE, and HI-ROAD CLASSIC. LOOK FOR ANOTHER WARRANTY PROVIDER AND DON'T MAKE THE SAME MISTAKE THAT I MADE!